Terms & Conditions for GenzyHub

Effective Date: 20 April 2026

Welcome to GenzyHub. By accessing or using our mobile application and services, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please do not use the app.

1. Use of the App

GenzyHub provides a platform to:

• Browse and purchase products (groceries, food, medicine, etc.)
• Book rental services
• Discover nearby stores and services

You agree to use the app only for lawful purposes and in accordance with these terms.

2. User Account

• You must register using a valid phone number.
• Login is secured via OTP verification.
• You are responsible for maintaining the confidentiality of your account.
• Any activity under your account is your responsibility.

3. Orders & Payments

• All orders placed through the app are subject to availability.
• Prices are determined by local vendors/stores and may change without notice.
• Once an order is placed, it may not be canceled if it has already been processed.
• Payments (if applicable) must be completed through approved methods.

4. Delivery

• Delivery times are estimated and may vary based on location and availability.
• GenzyHub is not liable for delays caused by factors beyond our control (traffic, weather, vendor delays).
• Ensure that your delivery address and contact details are accurate.

5. Rentals & Services

• Rental services (e.g., vehicles) are provided by third-party vendors.
• Availability, pricing, and terms are determined by the respective service providers.
• Users are responsible for proper use and return of rented items.
• Any damage, misuse, or violation may result in penalties.

6. Location Services

• The app uses your location to show nearby stores and enable efficient delivery.
• By using GenzyHub, you consent to location data usage.
• Disabling location may limit app functionality.

7. Cancellations & Refunds

• Cancellation policies may vary by vendor/store.
• Refunds (if applicable) will be processed based on vendor policies.
• GenzyHub reserves the right to refuse refunds in cases of misuse or fraudulent activity.

8. User Conduct

You agree NOT to:

• Provide false or misleading information
• Misuse the platform or services
• Attempt unauthorized access to the system
• Engage in fraudulent or illegal activities

Violation may result in suspension or termination of your account.

9. Third-Party Vendors

• GenzyHub acts as a platform connecting users with local stores and service providers.
• We are not directly responsible for:
  • Product quality
  • Vendor service issues
  • Pricing discrepancies
• However, we may assist in resolving disputes.

10. Intellectual Property

• All content in the app (logos, design, text, features) belongs to GenzyHub.
• You may not copy, distribute, or use any content without permission.

11. Limitation of Liability

GenzyHub shall not be liable for:

• Indirect or consequential damages
• Losses arising from service interruptions
• Vendor-related issues

Use of the app is at your own risk.

12. Termination

We reserve the right to:

• Suspend or terminate accounts that violate these terms
• Modify or discontinue services without prior notice

13. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the app means you accept the updated terms.

14. Contact Us

For any questions or concerns:

📧 Email: support@genzyhub.com