Refund & Cancellation Policy for GenzyHub

Effective Date: 20 April 2026

Thank you for using GenzyHub. This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are handled on our platform.

1. Order Cancellation

a. Before Order Confirmation

• You may cancel your order freely before it is accepted or confirmed by the vendor/store.

b. After Order Confirmation

• Once the order is confirmed, cancellation may not be possible.
• In certain cases, cancellation requests may be considered depending on vendor policies.

c. After Dispatch

• Orders that have already been prepared or dispatched cannot be canceled.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• Order was not delivered
• Wrong item was delivered
• Item was missing from the order
• Item was damaged or spoiled at the time of delivery
• Order was canceled by the vendor or GenzyHub

Proof (such as photos) may be required for verification.

3. Non-Refundable Cases

Refunds will NOT be provided in the following situations:

• Incorrect address or contact details provided by the user
• Failed delivery attempts due to user unavailability
• Change of mind after order confirmation
• Minor packaging issues that do not affect product quality
• Delays caused by external factors (traffic, weather, etc.)

4. Refund Process

• Once approved, refunds will be processed within 5–7 business days.
• Refunds will be issued to:
  • Original payment method, or
  • App wallet (if applicable)

5. Cancellation & Refund for Rentals

• Rental cancellations depend on the individual vendor/service provider.
• Refunds (if applicable) will be processed as per vendor terms.
• Users may be charged for:
  • Late returns
  • Damages or misuse of rented items

6. Failed or Cancelled Orders

• If an order is canceled by the vendor or fails due to technical issues, a full refund will be issued automatically.