Shipping & Delivery Policy for GenzyHub

Effective Date: 20 April 2026

This Shipping & Delivery Policy outlines how orders are processed and delivered through GenzyHub.

1. Delivery Coverage

• GenzyHub provides delivery services based on your location.
• Available stores, products, and services are shown according to your area using location-based technology.
• Delivery availability may vary depending on vendor/store participation in your region.

2. Delivery Time

• Estimated delivery time is shown at the time of placing the order.
• Typical delivery time may range from 30 minutes to a few hours, depending on:
  • Product availability
  • Store processing time
  • Distance from store to delivery location
• Delays may occur due to:
  • Traffic conditions
  • Weather conditions
  • High demand or peak hours

3. Delivery Charges

• Delivery fees (if applicable) will be clearly displayed before order confirmation.
• Charges may vary based on:
  • Distance
  • Order value
  • Vendor/store policies

4. Order Processing

• Once an order is placed:
  • The store/vendor prepares the order
  • A delivery partner is assigned
  • The order is dispatched for delivery
• You will receive updates on order status within the app.

5. Delivery Attempt

• Users must be available at the provided delivery address to receive the order.
• If the user is unavailable:
  • The delivery partner may attempt contact
  • Failure to respond may result in order cancellation

6. Failed Deliveries

Delivery may fail due to:

• Incorrect address or contact details
• Customer unavailability
• Restricted or inaccessible delivery location

In such cases, refunds (if any) will be handled as per our Refund Policy.

7. Contactless Delivery (if applicable)

• Delivery partners may offer contactless delivery upon request.
• Users can provide delivery instructions within the app.

8. Damaged or Incorrect Items

If you receive:

• Damaged items
• Missing items
• Incorrect products

Please report the issue to us promptly for resolution as per our Refund Policy.

9. Third-Party Vendors

• All products are fulfilled by local vendors/stores.
• Delivery timelines and quality may depend on the respective vendor.

10. Policy Updates

GenzyHub may update this Shipping & Delivery Policy at any time. Changes will be reflected with a revised effective date.