Privacy Policy for GenzyHub

Effective Date: 20 April 2026

Welcome to GenzyHub (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Phone number (for OTP-based login)
• Name (if provided)
• Delivery address
• Email address (if provided)

b. Location Information

• Precise or approximate location data to:
  • Show nearby stores and services
  • Enable faster and accurate deliveries
  • Improve user experience

c. Order & Usage Information

• Order history
• Cart activity
• Product preferences
• App usage data (for performance and improvement)

d. Device Information

• Device type and model
• Operating system
• App version
• IP address (for security and analytics)

2. How We Use Your Information

We use your data to:

• Provide and improve app services
• Process and deliver your orders
• Show relevant nearby stores and products
• Enable rental bookings and services
• Send order updates and notifications
• Ensure secure login via OTP
• Offer customer support
• Detect and prevent fraud or misuse
• Provide referral rewards and promotional offers

3. Location Data Usage

GenzyHub uses your location to:

• Display nearby stores, services, and products
• Assign delivery partners efficiently
• Improve delivery speed and accuracy

You can enable or disable location access anytime through your device settings. However, some features may not function properly without location access.

4. Sharing of Information

We do not sell your personal data. We may share your information only in the following cases:

• With delivery partners to fulfill orders
• With local vendors/stores for order processing
• With service providers (e.g., analytics, hosting)
• When required by law or legal process

5. Data Security

We take appropriate measures to protect your data, including:

• Secure OTP-based authentication
• Encryption and secure servers
• Restricted access to personal information

However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Maintain order history
• Comply with legal obligations

You may request deletion of your data by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of incorrect data
• Request deletion of your data
• Withdraw consent for data usage (where applicable)

8. Third-Party Services

GenzyHub may use third-party services for:

• Analytics
• Payment processing
• App performance monitoring

These services may collect information as governed by their own privacy policies.

9. Children’s Privacy

GenzyHub is not intended for users under the age of 13. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@genzyhub.com