Cancellation Policy for GenzyHub

Effective Date: 20 April 2026

This Cancellation Policy explains how users can cancel orders and services on GenzyHub.

1. Order Cancellation

a. Before Order Acceptance

• Users can cancel an order free of charge before it is accepted by the store/vendor.

b. After Order Acceptance

• Once the store/vendor accepts the order, cancellation may not be allowed.
• In some cases, cancellation requests may still be considered based on vendor discretion.

c. After Order Processing / Dispatch

• Orders that are already prepared, packed, or dispatched cannot be canceled.

2. Automatic Cancellation

Orders may be automatically canceled in the following situations:

• Store/vendor is unavailable
• Item is out of stock
• Technical or payment failure
• Delivery partner not available

In such cases, users will be notified and eligible refunds (if any) will be processed.

3. Cancellation by GenzyHub

GenzyHub reserves the right to cancel orders if:

• Fraudulent or suspicious activity is detected
• Incorrect pricing or product information is displayed
• User details are incomplete or invalid
• Unforeseen operational issues occur

4. Service & Rental Cancellation

• Cancellation of rental services depends on the individual vendor/service provider.
• Some services may allow cancellation within a limited time window.
• Cancellation charges may apply depending on vendor policies.

5. User Responsibility

Users must ensure:

• Accurate delivery address and contact details
• Availability to receive the order

Failure to do so may result in cancellation without refund.

6. Refund on Cancellation

• Refunds for eligible cancellations will be processed as per our Refund Policy.
• Processing time typically ranges from 5–7 business days.

7. Contact Support

For cancellation-related assistance:

📧 Email: support@genzyhub.com